Customer service cover letter examples are crucial when we are in search of a customer service job. Such a letter must contain valuable information for your new position. It is not difficult to understand which qualifications are required. You can browse the job listings and see the keywords in their descriptions.
You might be highly surprised by what you read while not each customer service job requires you to be sociable and extroverted. Being tactful and empathetic may be more valuable for that position. You should also know a lot about various products and software. It’s crucial to let the employer know about your possible contribution to the company.
By reading a customer service cover letter sample, you get insight into what a cover letter is, so below, you find a sample from our experts for a better understanding and a writing piece of advice.
Customer Service Resume Cover Letter Constituents
A customer service cover letter structure doesn’t represent anything specific and is not too different from that of other letters. Its aim is to grab the attention of the business owner and show your potential contribution to their company. A cover letter for a customer service specialist always includes the following:
- Specific skills and knowledge related to the field;
- Your understanding of the duties and responsibilities;
- Your ability to listen, solve problems and conflicts, provide caring customer service, empathy;
- The knowledge of software, etc.
Include all the necessary elements in your cover letter. They are as follows:
- Your contact details (name, surname, address, email, phone number, etc.);
- Greeting (it would be perfect to write your greeting and the name of a representative; In case his/her name is unknown to you, just write something general Dear Sir/Madam, To whom it may concern, etc.);
- Body (the body includes a catchy first sentence that keeps his or her attention till the very end with your skills; you also should include a supporting paragraph telling the employer that you have what they are looking for);
- Conclusion (in this part it is necessary to summarize each skill and tell how you should use them for their success);
- A closer (Regards, Sincerely yours, best regards, etc.).
Customer Service Representative Cover Letter Sample
Jason Ortega – sales executive
Dear Mrs. Ochoa,
I saw your Facebook advertisement for a sales manager at Best-Trades. Inc. Helping customers to choose the greatest product is my priority. I am currently working as a sales executive at the Luxury Cars salon. I provide recommendations to the customers of our salon, process online requests, help with deliveries, and deal with customers during all the stages of their experience with our salon.
I have been working as a sales coordinator for eight years and can truly say I have acquired exclusive knowledge of sales systems, including Intuit Quickbooks. I always communicate calmly with customers, take into account all their needs and requirements. I have excellent problem-solving skills.
I would love to know more about what you are looking for in your sales manager. I am available on the phone at 333-444-7676 or email address [email protected]
I am grateful for your time and attention to my request; I hope to receive your call soon.
Email: [email protected]
Writing a Customer Service Manager Cover Letter Step by Step
A well-written customer service manager cover letter is crucial if you are in search of your new post. As a cover letter writer, you should take into account the description. You need to help them understand that you match the role perfectly. A customer service cover letter template below will be helpful.
Customer Service Cover Letter Examples
Dear PR Manager,
I am applying for the customer service specialist role at Advertising Inc. I have a large experience in the customer service field, and I can contribute to Advertising Inc. a lot. Interacting with people is my precious skill. Customer inquiries are my priority, and I always do my best to resolve them. I have increased satisfaction rates to 95%.
I believe that when becoming a part of your team, I can apply my talents to provide top-quality service to each customer. Fulfilling my current duties, I am focused on cooperation with customers and solving between 11-13 cases daily. The average buyer feedback was increased by 23%, and my current organization won multiple awards for exceptional customer service.
I always meet deadlines and have brilliant organizational skills helping me to work in a team of five professionals. I have good communication skills and am very attentive to the detail that will help me do my best at Advertising Inc. if hired to be your customer service specialist. I also possess great critical thinking skills. I am a dedicated worker and always strive to create a positive working environment. I try to constantly develop myself and contribute to the development of other people around me.
Thank you for reading and considering my application. I welcome any information about your customer service manager post. If being hired, I will provide top-quality service to your customers and take pains for the development and success of Advertising Inc.
How to Work on Your Cover Letter for Customer Service Job Efficiently
Creating a great customer service representative cover letter can be challenging but rewarding. Try to avoid including the same information you provided in your resume; do not repeat anything. When creating your cover letter, keep in mind the following:
- Show why you are a perfect candidate in a couple of sentences;
- Write why you are eager to get that role and how it suits your career goals;
- Show the connection between your past accomplishments and the requirements in the description of the post. Devote from one to two paragraphs to it;
- State the most relevant knowledge, skills, and qualifications. It would be perfect to support them with data and facts;
- Do not repeat the cover letter points;
- Always thank the person for the time spent on reading your cover letter and considering you as a candidate;
- Sum up your qualifications and skills matching the role and show you are interested in going to the next stage.
Use Customer Service Representative Cover Letter Examples for Your Successful Paper
Working on a customer service rep cover letter can really be tough. A cover letter is your face and your business card. This is something that will make an impression on you and your skills show whether you are a valuable candidate or not.
For that reason, you have just one chance to make the right impression. And neglecting to write a brilliant resume and cover letter is not wise. We recommend using cover letter examples and a resume sample for your convenience. Picking a proper format for your cover letter for a customer service position won’t be a problem.
- Your cover letter should contain a specific addressee (find out the name of the hiring manager in advance);
- Make your cover letter outstanding (hiring specialists to read a vast amount of letters every day, so yours needs to be really unique if you want to be chosen for the desired role);
- Show that you are familiar with the activity of the organization – highlight it in one sentence at least;
- Show your desire to be contacted afterward, do not forget to include it in the closing sentence of your cover letter;
- Double-check the name of your coordinator.
How to Write an Entry-Level Customer Service Cover Letter Efficiently
A cover letter for a customer service job has almost the same format as any essay you used to write in college:
- An introduction;
- Body paragraphs;
- A conclusion.
Just like in any essay, the introduction is a sort of a hook to grab the attention of your reader. In this case – of your hiring person or employer. When reading a large number of cover letters daily, the manager won’t distinguish your cover letter or resume from the crowd and simply puts it aside. If you do not want the employer to choose another representative, use the hook.
A hook is a sentence that has to grab the attention of the employer and make him or her want to keep reading your cover letter until the very end. If your cover letter contains the same information as your resume, it’s a failure. So write something really outstanding and interesting to intrigue your manager.
Body paragraphs of your cover letter are aimed to provide all the most important information about your professional path and why you would be the most valuable representative for them. No matter where you are going to work – in a hotel or car rental firm, you should be someone who possesses all the necessary skills and qualities.
For USA employers, it is important to see your personality and individual traits that will fit the post well. So do not forget to back up each skill you are talking about with data and evidence. Provide real statistics, percentages, anything that would demonstrate your great work and contribution to your previous or current business owner.
No matter whether you write a simple cover letter or a cover letter for the customer service call center, you should mention your gratitude for their time. Do not forget to thank your manager for his or her time and leave a so-called call to action. Make your employer want to contact you back. Keep in mind that if you don’t state your contact info, they won’t be able to get in touch.
Use Resume Examples and Professional Writer’s Help
A good sample of representative cover letters or resume examples would help you have a much better idea of how to create a great resume of your own. Using a sample cover letter writing service for a customer service representative is a great way to at least understand what should be included in cover letters or a resume.
But if you feel like you do not have the necessary knowledge and skills to use the examples and show that you are a great representative, you can apply for a professional’s help. A writer will take into account your professional skills and create a brilliant resume paper for you. You can also ask the writer who writes cover letters to work on yours.
It would be essential while you can be a brilliant representative but have no ability to prove it in your resume or cover letters. We recommend using the writer’s assistance if you are going to find a role in one of the USA firms. Using a sample is efficient, but if you are not able to present yourself well, better entrust this task to a professional writer or service.